ResolvedEvery client request, resolved in one place.
Emails, web forms and portal requests become tickets your team works from one queue. Each client gets a support portal in your name.
From $15 per agent per month. 14 days free, card charged only after the trial.
Resolved is a customer support ticketing system for B2B companies: software vendors, IT providers, agencies and consultancies that support business clients.
It combines a shared inbox, a client portal branded in your name, email to ticket, web forms with an AI assistant, a knowledge base, assignment rules and SLA timers in one workspace.
Everything a small support team needs. Nothing to configure for weeks.
One inbox, every channel
Email, web forms, the portal and tickets logged by your team land in the same queue with the same statuses, priorities and SLA clocks.
A portal in your name
Your logo, your colour, your support address. Clients raise requests, see what happens next and reply online.
Email becomes tickets
Connect one or more mailboxes. New mail opens a ticket, replies thread onto it, and people on CC stay in the loop.
Web forms with an assistant
Share a link or embed a form. Visitors fill it in or describe the problem in chat, and the assistant drafts the ticket.
Routing, SLAs and real priority
Rules send tickets to the right person or team. Timers run per priority. Priority is read from the content, not the caps lock.
Knowledge base, per client
Write articles once. Show them to your team only, to every client, or to specific clients.
Live in an afternoon.
Create your workspace
Sign up with your work email. Statuses, priorities, SLA policies and a support team are already there.
Connect the channels
Point your support mailbox at Resolved, add a form to your site, upload your logo, share your portal link.
Work the queue
Tickets arrive assigned by your rules. Reply, resolve, and the client hears by email and in the portal.
Two plans. Pay per agent, never per client.
Clients, tickets, forms and articles are unlimited on both. Start on Standard; move to Pro when you need more mailboxes, routing and per-client SLAs.
For a team getting started. One mailbox, one portal, the whole workflow.
- Shared inbox, statuses, priorities, internal notes
- One support mailbox for email to ticket, with CC participants
- Branded client portal with the request form built in
- Web forms, shared or embedded, with the AI assistant
- Knowledge base with per-client visibility
- Business hours and the standard SLA policy, reports
For teams supporting several clients or products. Routing, more mailboxes, per-client SLAs.
- Everything in Standard
- Unlimited support mailboxes, each tied to a product or team
- Assignment rules: by product, client, mailbox, form or priority; round-robin and lowest load
- SLA policies per product and per client
- Priority assessment by the assistant on every ticket
- Client admins who see their whole company's requests
- Priority email support
Switch plans or change seats any time from Settings, Billing. Full pricing details
Frequently asked
What is Resolved?
Resolved is a customer support ticketing system for B2B companies: software vendors, IT providers, agencies and consultancies that support business clients. It combines a shared inbox for tickets, a client portal branded in your name, email to ticket, web forms with an AI assistant, a knowledge base, assignment rules and SLA timers in one workspace.
How much does Resolved cost?
Standard is $15 per agent per month and Pro is $25 per agent per month. Both include unlimited clients, tickets, forms and knowledge base articles. There is a 14-day free trial and your card is not charged until the trial ends.
Do my clients need an account to raise a ticket?
No. Clients can email your support address or fill in a web form without an account and receive updates by email. If they sign in to your portal they can also track every request, see who is handling it, and reply online.
Can clients see each other's tickets?
No. Each client only sees its own requests. A client admin can see everyone in their company; a regular client user sees only what they raised or were copied on.
More answers on the FAQ page.
Give your clients a better way to reach you.
Set up in minutes. Nothing charged during the trial.