ResolvedPay per agent. Never per client.
Two plans. Clients, tickets, forms and articles are unlimited on both. Start on Standard and move to Pro when you need it.
For a team getting started. One mailbox, one portal, the whole workflow.
- Shared inbox: statuses, priorities, internal notes, resolution summaries
- One support mailbox for email to ticket, with CC participants
- Branded client portal with your logo and colour, request form built in
- Web forms, shared or embedded, with the AI assistant
- Knowledge base with per-client visibility
- Business hours and the standard SLA policy
- Client records, products, team roles and reports
- Support by email
For teams supporting several clients or products. Routing, more mailboxes, per-client SLAs.
- Everything in Standard
- Unlimited support mailboxes, each tied to a product or team
- Assignment rules by product, client, mailbox, form or priority, to a person, a team, round-robin or lowest load
- SLA policies per product and per client
- Priority assessment by the assistant on every ticket
- Client admins who see their whole company's requests
- Audit log and assignment history
- Priority email support
Billed monthly through Stripe. Switch plans or change seats any time; charges are prorated.
Side by side
Everything below is unlimited in volume on both plans. The difference is in how many channels you run and how much control you need over who gets what.
| Feature | Standard, $15 | Pro, $25 |
|---|---|---|
| Clients, client users, tickets, forms, articles | Unlimited | Unlimited |
| Shared inbox, statuses, priorities, internal notes | ✓ | ✓ |
| Branded client portal with request form | ✓ | ✓ |
| Web forms and AI assistant intake | ✓ | ✓ |
| Knowledge base with per-client visibility | ✓ | ✓ |
| Reports | ✓ | ✓ |
| Support mailboxes for email to ticket | 1 | Unlimited |
| Assignment rules and round-robin | — | ✓ |
| SLA policies | Standard policy | Per product and per client |
| Priority assessment on every ticket | — | ✓ |
| Client admins (see their whole company) | — | ✓ |
| Audit log and assignment history | — | ✓ |
| Support | Priority email |
Pricing questions
What is the difference between Standard and Pro?
Standard has the full support workflow with one support mailbox and the standard SLA policy. Pro adds unlimited mailboxes, assignment rules, SLA policies per product and per client, priority assessment on every ticket, client admins and priority email support.
What counts as an agent?
An agent is a member of your team with a login who works tickets: owner, admin, support manager or agent roles. Your clients and their users are never counted and are unlimited.
When am I charged?
You enter a card when you sign up, and nothing is charged for 14 days. When the trial ends your subscription starts on the plan you chose, billed monthly. Cancel before the trial ends and you pay nothing.
Can I switch plans or change seats later?
Yes. Move between Standard and Pro, or change the number of seats, at any time from Settings, Billing. Charges are prorated by Stripe.
What does the trial include?
Everything in the plan you pick, with one agent seat during the trial so you can set up and test before inviting the team.
Is there a discount for annual billing or larger teams?
Not yet. If you have more than 15 agents, contact us and we will talk.
Which currencies and payment methods do you take?
Prices are in US dollars. Payment is by card through Stripe, which handles the conversion for you.