One plan. $15 per agent per month.
Pay for the people who answer tickets. Clients, tickets, forms and articles are unlimited on every workspace.
Billed monthly through Stripe. Add or remove seats at any time.
Card required at sign-up, charged only when the trial ends. Cancel before then and you pay nothing.
- Unlimited clients, client users and tickets
- Client portal branded with your logo and colour, with a request form built in
- Email to ticket for as many support mailboxes as you need
- Web forms, shared or embedded, with the AI assistant for intake
- Knowledge base with per-client visibility
- Routing rules, SLA timers with business hours, priority assessment
- Client records, products, team roles and reports
- Email notifications from your own support name
- Support by email from the people who build it
What the trial includes
Everything. The only limit during the trial is one agent seat, so you can set up and test before inviting the team.
| During the 14-day trial | After the trial |
|---|---|
| 1 agent seat | As many seats as you need, $15 each per month |
| All features, unlimited clients and tickets | All features, unlimited clients and tickets |
| Card on file, nothing charged | Billed monthly, prorated when seats change |
| Cancel any time, nothing to pay | Cancel any time from Settings, Billing |
Pricing questions
What counts as an agent?
An agent is a member of your team with a login who works tickets: owner, admin, support manager or agent roles. Your clients and their users are never counted and are unlimited.
When am I charged?
You enter a card when you sign up, and nothing is charged for 14 days. When the trial ends your subscription starts at $15 per agent per month, billed monthly. Cancel before the trial ends and you pay nothing.
Can I add or remove agents later?
Yes. Change the number of seats at any time from Settings, Billing. Charges are prorated by Stripe.
Is there a discount for annual billing or larger teams?
Not yet. If you have more than 15 agents, contact us and we will talk.
Which currencies and payment methods do you take?
Prices are in US dollars. Payment is by card through Stripe, which handles the conversion for you.