Terms of service

1. The agreement

These terms are between HRX360 LTD ("Resolved", "we") and the company or person creating a workspace ("you"). By creating a workspace you accept them on behalf of your organisation.

2. Your account

You are responsible for the people you invite, for keeping passwords private, and for what is done under your workspace. Tell us straight away at hello@get-resolved.com if you believe an account has been compromised.

3. Acceptable use

Use Resolved to support your own clients. Do not use it to send unsolicited email, to store content you have no right to store, to attack or probe the service, or in breach of any law. We may suspend a workspace that puts the service or other customers at risk, and we will tell you why.

4. Trial, fees and billing

• New workspaces get a 14-day free trial with one agent seat. A payment card is required at sign-up and nothing is charged during the trial.
• After the trial, the fee is US $15 per agent seat per month, billed monthly in advance through Stripe. Seat changes are prorated.
• You can cancel at any time from Settings, Billing. Access continues to the end of the paid period. Fees already paid are not refunded except where the law requires.
• If a payment fails we will notify you and retry. Access is paused if payment is not received within 14 days.
• We may change prices with at least 30 days' notice by email.

5. Your data

You own the content in your workspace. You grant us only the rights needed to run the service for you. We handle personal data as described in the privacy policy, and we act as your processor for your clients' data. You can export your data at any time and request deletion when you close the account.

6. Availability and support

We aim for the service to be available at all times and maintain nightly backups, but we do not promise uninterrupted service. Planned maintenance is announced in advance where possible. Support is by email during business hours, Sunday to Thursday, Gulf Standard Time.

7. Intellectual property

Resolved, its software and its branding belong to HRX360 LTD. These terms do not transfer any of it to you. Your branding shown on your portal remains yours.

8. Liability

The service is provided as is. To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

9. Ending the agreement

You may close your workspace at any time. We may end the agreement with 30 days' notice, or immediately for a serious breach of section 3. On closure your data is deleted as described in the privacy policy.

10. Changes and law

We may update these terms; material changes will be notified to workspace owners by email at least 30 days before they take effect. These terms are governed by the laws of the United Arab Emirates, and disputes will be handled by the courts of Dubai, unless the law where you are gives you rights that cannot be waived.