Questions and answers

B2B companies: software vendors, IT providers, agencies and consultancies that support business clients and want one place for tickets, a client portal in their own name, and email to ticket without a long setup. It is not built for consumer support at very high volume.

By emailing your support address, by filling in a web form on your site or portal page, by chatting with the assistant, or by signing in to the portal. All of them create the same kind of ticket in your inbox, matched to the right client by email address or domain.

No. Email and web forms work without one and the client gets updates by email. An account adds the ability to see every request, who is handling it and what happens next, and to reply online.

Your logo, your colour and your name on the landing page, the sign-in page, inside the portal and in the emails it sends. Resolved appears only as a small "powered by" line.

You connect a support mailbox over IMAP, for example Google Workspace or Microsoft 365 with an app password. Resolved polls it, opens a ticket for each new conversation, attaches replies to the existing ticket, adds people on CC as participants, and filters out auto-replies and bounces. Your replies go back out under your support name.

Yes. Each mailbox can be tied to a product or a team, and routing rules can send its tickets to specific people.

They become participants on the ticket. They receive every reply, can reply themselves, and if they have a portal login they see the ticket listed as one they are copied on. Someone outside the client's company is marked as external and never gains portal visibility into the client's other tickets.

Yes. Every form has a shareable link and an embed snippet. The embedded form takes your brand colour and works inside an iframe.

No. A client user sees only the requests they raised or were copied on. A client admin sees all requests from their own company. Nothing from another company is ever visible.

Resolved runs on Amazon Web Services in London. Data is isolated per workspace, backed up nightly, served over HTTPS only, and mailbox credentials are encrypted at rest.

Only your team. Internal notes never go to clients by email or in the portal.

Each workspace gets a branded portal page at app.get-resolved.com/p/your-name. Custom domains such as support.yourcompany.com are planned; tell us if you need it and we will let you know when it is ready.

$15 per agent per month. Clients and tickets are unlimited. See pricing.

Yes, at any time from Settings, Billing. Cancel during the trial and nothing is charged.

Yes. Email hello@get-resolved.com and we will help you connect your mailbox, import clients and set up routing.