ResolvedBuilt around how B2B teams actually support their clients
Each client is a company with its own people, products and portal. Everything below follows from that.
One queue, every channel
Tickets from email, web forms, the client portal and your own team share one list with the same statuses, priorities and SLA clocks.
- Saved views: mine, unassigned, waiting on customer, overdue, recently updated
- Filter by client, product, priority and tag. Search by subject, text or ticket number
- Public replies go to the client by email and portal. Internal notes stay with the team
- Assignment history and a full timeline on every ticket
- Resolve with a summary and root cause, and turn the fix into a knowledge base article
A support portal in your name
Your clients see your logo and colour, your support address and your knowledge base. Resolved appears only as a small "powered by" line.
- A landing page per workspace with a request form built in, no account required
- Signed-in clients see every request, what happens next, who is handling it, and reply online
- "Needs me" view surfaces the tickets where your team is waiting on the client
- Client admins see their whole company's requests; users see their own
- Sign-up policy per workspace: invitation only, known client domains, or open
Support mailboxes become tickets
Connect one mailbox or several, each tied to a product or team. New mail opens a ticket, replies thread onto it, auto-replies and bounces are filtered out.
- Sender matched to a known client by address or domain, or created as a new contact
- People on CC become participants: they receive every reply and can reply themselves
- Outgoing mail carries your name and reply-to, with threading that survives every mail client
- Confirmation on creation, notification on reply and on resolution
Forms your visitors will actually finish
Build a form per product or one for everything. Share it as a link, embed it on your site, or let the assistant collect the details in a short chat and draft the ticket.
- Custom fields: text, email, number, date, dropdown, multi-select, checkbox
- Live preview in desktop and phone widths before you publish
- Company matching from the visitor's email domain, so tickets land under the right client
- Rate limits and spam traps built in, no captcha for your clients to fight
Write it once, show it to the right people
Rich articles with images. Each one is visible to your team only, to every client, or to specific clients, so a client-specific workaround never leaks to another client.
- Rich text editor with image upload, headings, lists and links
- Per-article visibility: internal, all clients, or chosen clients
- Draft and published states, symptoms extracted for search
- Propose an article straight from a resolved ticket
The right ticket with the right person, on time
Assignment rules are checked top to bottom when a ticket arrives. SLA timers run per priority and per product. Priority is assessed from what the ticket says.
- Route by product, client, channel, mailbox, form or priority to a person, a team, round-robin, or whoever has the fewest open tickets
- Time to assign, first response and resolution targets with business hours
- Priority assessment reads the ticket and discounts self-declared urgency. Agents can override.
- Clients pick how badly it affects them in plain words, not a priority code
The whole client story on one screen
Each client record shows open and breached tickets, people and their portal status, the products they use, and every request, with a new ticket a click away.
- Products per client, so forms and pickers only show what they actually use
- Invite people by email with a one-time set-password link. Resend or reset in one click
- Team members with roles: owner, admin, support manager, agent
- Reports on volume, resolution time and SLA performance
See it with your own clients and products
Everything above is in the trial. $15 per agent per month after 14 days.